Privacy Policy jw8 —
Data Protection & Member Security

Welcome to jw8's Privacy Policy. This document is the official agreement between you as a member or visitor of the jw8 platform and our company regarding the protection and management of personal data. By registering, accessing, or using any part of the jw8 platform, you confirm that you have read, understood, and accepted the terms set out in this Privacy Policy.

Jw8 operates as an online gaming platform offering a wide range of entertainment services to users in Malaysia, including Slot Games, Live Casino, Sports Betting, and more. In delivering these services, we collect and process certain personal information necessary to ensure a smooth, secure, and fair gaming experience for all our members.

We understand that privacy is something truly valuable. That is why we do not take this responsibility lightly. Every decision regarding data management is made with our members' best interests and safety in mind. This policy is updated from time to time to reflect changes in our practices or applicable legal requirements.

Jw8 collects various types of information from members and visitors to our platform. This collection is necessary to deliver quality services, ensure account security, and comply with relevant legal requirements.

In addition to information you provide directly, we also collect information automatically when you use our platform through cookies, tracking pixels, and similar technologies, as further described in section 6 of this document.

Personal data collected by jw8 is used solely for legitimate and transparent purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

• Process new account registrations and verify member identities through the KYC process as required by the relevant authorities.
• Manage and process all financial transactions including deposits, withdrawals, and bonus payments securely and accurately.
• Provide effective customer support and resolve any complaints or enquiries submitted by members.
• Analyse usage habits and gaming patterns for responsible gaming purposes, including detecting signs of problem gambling.
• Send important notifications relating to your account, promotions, and platform updates that you have agreed to receive.
• Comply with legal obligations including Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) requirements.
• Identify and prevent fraud, system abuse, and suspicious activity on the platform.
• Improve platform quality and user experience, and develop new features based on user feedback.

Jw8 does not sell or rent members' personal data to any third party. However, in the course of platform operations, there are limited situations where we need to share certain information with carefully selected parties.

• Payment Service Providers: Required financial information is shared with authorised payment processors such as FPX, DuitNow, and e-wallet providers to facilitate your deposit and withdrawal transactions.
• Game Providers: Minimum necessary game data is shared with licensed game providers to ensure smooth gaming sessions and resolution of technical disputes.
• Statutory Authorities: When required by law or court order, jw8 will disclose the necessary information to the relevant law enforcement agencies or regulatory bodies.
• Identity Verification Services: Identity information is shared with approved KYC service providers to facilitate the verification of new members and periodic reviews.
• Fraud Prevention Services: Certain data is shared with authorised third-party fraud detection systems to protect members and the integrity of the jw8 platform.

All third parties that receive jw8 member data are bound by strict confidentiality agreements and are required to process such data only in accordance with our instructions and the established data protection standards.

Jw8 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction.

• End-to-end encryption using 256-bit SSL/TLS protocols for all data transmitted between user devices and jw8 servers.
• Two-factor authentication (2FA) is available for all member accounts as an additional security layer and is strongly encouraged to be activated.
• Strict access controls ensure that only authorised personnel can access members' personal data, and only for legitimate work purposes.
• Round-the-clock security monitoring, 24 hours a day, 7 days a week, by both internal and external cybersecurity teams to detect any threats.
• Data is backed up regularly and stored at a secure, separate location to ensure rapid recovery in the event of any incident.
• Penetration testing and security audits conducted regularly by qualified independent security firms.

The jw8 platform uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and deliver more relevant content to you.

• Essential Cookies: Required for core platform functions such as login session authentication, security, and basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymised information about how visitors use the platform, including the most frequently visited pages and page response times.
• Functional Cookies: Enables the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall usage patterns for platform improvement and enhanced user experience.

You can manage your cookie settings through your web browser at any time. However, disabling certain types of cookies may affect the functionality and user experience of the jw8 platform.

As a jw8 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by us:

Jw8 retains members' personal data for as long as necessary for the purposes for which it was collected, or as required by applicable Malaysian law. Our retention policy is as follows:

• Active account data is retained for the duration of the account's activity, plus 7 years after account closure to meet financial and tax regulatory requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with the Financial Services Act 2013 and applicable AML/CFT regulations.
• Customer support communication records are retained for 3 years for reference and dispute resolution purposes when required.
• System and security log data is retained for 2 years to assist investigations in the event of any security incident.
• Data collected for responsible gaming purposes is retained for the duration of the account's activity and 5 years after account closure.

Upon expiry of the specified retention period, personal data will be securely deleted or anonymised in accordance with industry-standard procedures.

The jw8 platform may contain links or references to third-party websites or services in certain contexts, such as game provider information or payment methods. It is important for you to understand that:

• Jw8 has no control over the privacy practices of third-party websites and is not responsible for their privacy policies or content.
• This Privacy Policy applies solely to the jw8 platform and does not cover any external websites or services you may access through links within our platform.
• We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.

The jw8 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

• Every account registration requires age verification and a rigorous KYC process to ensure all members meet the minimum age requirement.
• If we determine that we have inadvertently collected personal data from a minor, we will promptly take steps to delete that information and close the account in question.
• Parents or guardians who discover that their child or ward has registered on jw8 are encouraged to contact our support team immediately.

Jw8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we handle members' personal data.

When there are significant changes to this Privacy Policy, we will notify members via:

• In-platform notifications on jw8 will be displayed upon your next login.
• A notification email sent to the member's registered email address.
• Updates the "Last Updated" date displayed at the top of this page.

Your continued use of the jw8 platform after any amendments take effect will be deemed as your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact jw8's Data Protection Officer (DPO) through the following channels: